Terms of Service

Effective Date: September 9, 2026
Last Updated: September 9, 2026

These Terms of Service (“Terms”) govern access to and use of the websites,
applications, Shopify integration, client portal, fulfillment, logistics,
inventory, shipment, tracking, quotation, support, and related services
provided by ShipMeTrend LLC. (“ShipMeTrend,” “we,” “us,” or “our”).

ShipMeTrend LLC.
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States

Email: info@shipmetrend.com
Website: https://shipmetrend.com

By creating an account, connecting a store, accessing the ShipMeTrend
application, or using the Services, you agree to these Terms.

If you use the Services on behalf of a business or other organization, you
represent that you have authority to bind that organization to these Terms.

1. THE SERVICES

ShipMeTrend provides software and operational services designed to help
merchants manage ecommerce and fulfillment activities.

Depending on the features available to your account, the Services may include:

– Shopify store connection and synchronization
– Product and variant visibility
– Inventory visibility
– Order review and validation
– Authorized order-edit workflows
– Fulfillment preparation
– Shipment and tracking management
– Returns and exception workflows
– Inbound and outbound logistics workflows
– Quote requests and quotations
– Operational reporting and analytics
– Billing and transaction information
– API access
– Webhooks
– Data exports
– Support communications
– Related fulfillment, warehousing, sourcing, shipping, and logistics services

Specific features may depend on your account configuration, connected
platforms, location, plan, operational eligibility, and other requirements.

2. ACCOUNT REGISTRATION AND SECURITY

You must provide accurate and current information when creating or using a
ShipMeTrend account.

You are responsible for:

– Maintaining the confidentiality of your account credentials
– Limiting access to authorized users
– Assigning appropriate user roles
– Protecting API keys, webhook secrets, and other credentials
– Promptly notifying ShipMeTrend of suspected unauthorized access

You are responsible for actions taken through your account by authorized users.

ShipMeTrend may suspend access where reasonably necessary to investigate
security issues, misuse, fraud, or unauthorized activity.

3. SHOPIFY INTEGRATION

If you connect a Shopify store, you authorize ShipMeTrend to access and process
Shopify data according to the permissions granted by you and the functionality
you use.

Depending on the features enabled, ShipMeTrend may process:

– Store information
– Products and variants
– Inventory information
– Shopify locations
– Orders
– Fulfillment orders
– Shipment-related information
– Customer or recipient information necessary for fulfillment and related
merchant-requested operations

ShipMeTrend will not intentionally use Shopify protected customer data for
unrelated advertising or marketing purposes.

You remain responsible for your Shopify store, your products, your merchant
obligations, and your relationship with your customers.

4. STORE CONNECTION AND AUTHORIZATION

A connected Shopify store must be associated with the correct ShipMeTrend
workspace and authorized through the normal ShipMeTrend connection process.

You must not attempt to:

– Connect a store that you do not control or have authority to manage
– Circumvent account or store authorization controls
– Access another merchant’s workspace
– Manipulate integration identifiers or authorization information
– Bypass security, tenant-isolation, or permission controls

ShipMeTrend may reject, disconnect, or suspend an integration where ownership,
authorization, or security cannot be reasonably verified.

5. ORDERS AND ORDER CHANGES

ShipMeTrend may display, validate, prepare, synchronize, or otherwise process
eligible ecommerce orders.

Where an order-edit function is available, changes may only be performed
through supported workflows and subject to applicable platform limitations,
authorization, order state, and eligibility.

You are responsible for reviewing and approving material order changes before
they are committed where the Service requires merchant approval.

ShipMeTrend is not responsible for errors caused by inaccurate merchant data,
unauthorized instructions, third-party platform limitations, or changes made
outside ShipMeTrend.

6. INVENTORY INFORMATION

ShipMeTrend may display inventory information from multiple sources.

Inventory represented in a connected ecommerce platform may differ from
inventory physically held, received, reserved, damaged, unavailable, or
otherwise recorded by ShipMeTrend.

You acknowledge that different inventory values may represent different
operational concepts.

Unless expressly stated otherwise, inventory information should not be treated
as a guarantee that a specific unit will remain available until fulfillment is
completed.

7. FULFILLMENT SERVICES

ShipMeTrend may provide or coordinate fulfillment and related operational
services.

A fulfillment request may be subject to requirements including:

– Valid order information
– Inventory availability
– Payment or credit requirements
– Operational review
– Address validation
– Required documentation
– Merchant approval
– Carrier or warehouse availability
– Compliance requirements

A status indicating that an order or batch is prepared, approved, or ready does
not necessarily mean that the shipment has already been handed to a carrier or
completed.

ShipMeTrend may place a fulfillment request on hold where required information,
payment, inventory, compliance documentation, or authorization is missing.

8. SHIPPING AND DELIVERY

Shipment and tracking information may be obtained from carriers, warehouses,
logistics providers, or other third parties.

Estimated delivery dates, transit times, and tracking updates are estimates
unless expressly guaranteed in writing.

ShipMeTrend does not control carrier networks, customs authorities, weather,
transportation disruptions, or other events outside our reasonable control.

Delays may occur because of:

– Carrier disruptions
– Customs processing
– Holidays
– Warehouse closures
– Severe weather
– Incorrect or incomplete addresses
– Regulatory inspections
– Transportation disruptions
– Events of force majeure
– Other circumstances outside ShipMeTrend’s reasonable control

9. OPERATIONAL HOLIDAYS AND NOTICES

ShipMeTrend may provide operational notices regarding holidays, warehouse
closures, transportation interruptions, or other events that may affect
fulfillment or logistics.

These notices are provided to assist planning and may change as circumstances
develop.

Merchants remain responsible for planning inventory, order timing, promotions,
and customer communications based on their business requirements.

10. RETURNS AND EXCEPTIONS

Return and exception workflows may be subject to:

– Applicable merchant policies
– Carrier requirements
– Product condition
– Warehouse eligibility
– Applicable fees
– Required documentation
– Operational approval

Creating a return request does not guarantee acceptance, refund, replacement,
or any specific resolution unless expressly confirmed by ShipMeTrend.

11. INBOUND AND OUTBOUND REQUESTS

Merchants may submit inbound or outbound logistics requests through supported
features.

You are responsible for providing accurate information concerning:

– Products
– Quantities
– Cartons
– Origin
– Destination
– Expected dates
– Carrier information
– Shipping documents
– Contact information
– Customs or compliance information where applicable

ShipMeTrend may reject, delay, or request correction of incomplete or
inconsistent requests.

12. QUOTES AND QUOTATIONS

Merchants may request quotations for eligible products or services.

A quote request is not an offer, acceptance, purchase order, or binding
commitment.

A quotation becomes binding only when accepted according to the applicable
quotation terms and any required commercial or operational conditions are
satisfied.

Unless otherwise stated in the quotation:

– Prices may change after the validity period expires
– Freight, duties, taxes, customs charges, insurance, storage, special handling,
or other charges may be separate
– Lead times are estimates
– Availability is subject to confirmation

The terms stated in a specific quotation may supplement these Terms.

13. FEES, BILLING, AND PAYMENT

Fees may include software, fulfillment, logistics, warehousing, shipping,
handling, sourcing, operational, or other service charges.

Applicable fees may be presented through:

– The ShipMeTrend application
– A subscription or service plan
– A quotation
– An invoice
– A transaction record
– A separate written agreement

You agree to pay applicable fees according to the terms presented for the
relevant service.

Certain fulfillment or operational actions may remain unavailable until
required payment, credit, or payment verification conditions are satisfied.

Taxes, duties, customs charges, carrier charges, or similar third-party costs
may apply separately where disclosed or legally required.

ShipMeTrend may suspend paid services for overdue amounts where permitted by
law and the applicable commercial arrangement.

14. FILES AND PAYMENT DOCUMENTS

Where the Services allow documents or payment-related evidence to be uploaded,
you represent that you are authorized to provide those files.

Uploaded files may be subject to:

– Access controls
– Malware scanning
– Validation
– Manual review
– Retention controls

Uploading a payment document does not by itself establish that payment has
been received, cleared, or verified.

ShipMeTrend may require separate verification before an operational status is
advanced.

15. SUPPORT

ShipMeTrend may provide support through the client portal, email, or other
supported channels.

Support messages should contain only information reasonably necessary to
address the request.

Response times may vary depending on:

– Priority
– Complexity
– Service availability
– Business hours
– Operational conditions

Unless expressly agreed in writing, no specific response-time service-level
agreement is created by these Terms.

16. API AND WEBHOOKS

Where API or webhook functionality is available, you are responsible for:

– Protecting credentials
– Restricting access
– Validating webhook signatures where applicable
– Securing receiving systems
– Using integrations only for authorized purposes
– Revoking credentials that may have been compromised

You must not intentionally overwhelm, probe, abuse, interfere with, or attempt
to bypass security controls of ShipMeTrend systems.

ShipMeTrend may apply reasonable technical limits to protect service stability
and security.

17. DATA EXPORTS

ShipMeTrend may allow authorized users to request exports of account or
operational data.

Exports may:

– Require processing time
– Be available only temporarily
– Be restricted to authorized users
– Contain sensitive business or personal information

You are responsible for securely storing and handling exported files after
download.

18. MERCHANT RESPONSIBILITIES

You are responsible for:

– The legality of products you sell
– Product descriptions and claims
– Intellectual-property rights relating to your products
– Accuracy of product, order, customer, and shipment information
– Compliance with applicable ecommerce and consumer-protection laws
– Customs and import/export requirements applicable to your business
– Taxes and duties for which you are responsible
– Privacy notices required for your customers
– Obtaining appropriate authority to provide personal information to
ShipMeTrend
– Complying with applicable Shopify policies when using Shopify

ShipMeTrend may refuse to process goods, transactions, or instructions that
appear unlawful, unsafe, fraudulent, prohibited, or outside supported services.

19. PROHIBITED USE

You may not use the Services to:

– Violate applicable law
– Commit fraud
– Process prohibited or illegal goods
– Infringe intellectual-property rights
– Distribute malware
– Access another tenant’s information
– Circumvent security controls
– Reverse engineer the Services except where applicable law expressly permits
it
– Interfere with service operation
– Abuse APIs or automated systems
– Obtain unauthorized access to systems or data
– Use ShipMeTrend to engage in deceptive or harmful activities

20. THIRD-PARTY SERVICES

The Services may depend on third-party platforms and providers, including:

– Ecommerce platforms
– Carriers
– Warehouses
– Infrastructure providers
– Payment-related providers
– Email providers
– Storage providers
– Other operational service providers

ShipMeTrend does not control the availability, policies, systems, or performance
of independent third parties.

A third-party failure or service change may temporarily affect ShipMeTrend
functionality.

Where possible, we may take reasonable measures to restore or adapt affected
functionality.

21. INTELLECTUAL PROPERTY

ShipMeTrend and its licensors retain all rights, title, and interest in and to
the ShipMeTrend software, platform, design, technology, documentation,
trademarks, logos, and other proprietary materials.

Subject to these Terms, ShipMeTrend grants authorized users a limited,
non-exclusive, non-transferable, revocable right to access and use the Services
for legitimate internal business purposes.

These Terms do not transfer ownership of ShipMeTrend intellectual property to
you.

You retain ownership of content and business information that you lawfully
provide to ShipMeTrend.

22. FEEDBACK

If you voluntarily provide feedback, suggestions, ideas, or recommendations
about the Services, you authorize ShipMeTrend to use that feedback to improve
or develop the Services without obligation to compensate you.

This does not transfer ownership of your underlying confidential business
information.

23. CONFIDENTIALITY

Each party may receive confidential information from the other in connection
with the Services.

Confidential information should be used only for purposes relating to the
business relationship and protected using reasonable safeguards.

Confidential information does not include information that:

– Is publicly available without breach of obligation
– Was lawfully known without confidentiality obligations
– Is received lawfully from another source
– Is independently developed without use of the other party’s confidential
information

Disclosure may be made where required by valid legal process.

24. PRIVACY

Our processing of personal information is described in our Privacy Policy:

Privacy Policy

The Privacy Policy forms an important part of how ShipMeTrend operates the
Services.

25. SERVICE AVAILABILITY

ShipMeTrend seeks to provide reliable Services, but uninterrupted or error-free
operation cannot be guaranteed.

Maintenance, third-party outages, security incidents, updates, network issues,
or events outside our reasonable control may cause temporary interruptions.

We may modify, maintain, suspend, or discontinue functionality where reasonably
necessary for security, legal, technical, or business reasons.

26. SUSPENSION AND TERMINATION

You may stop using the Services at any time, subject to outstanding contractual,
payment, fulfillment, storage, shipment, or other operational obligations.

ShipMeTrend may suspend or terminate access where reasonably necessary because
of:

– Material violation of these Terms
– Fraud or suspected fraud
– Security risk
– Unauthorized access
– Unlawful activity
– Persistent non-payment
– Risk to ShipMeTrend systems, customers, or third parties

Where appropriate and reasonably possible, ShipMeTrend may provide notice or an
opportunity to remedy the issue.

27. EFFECT OF TERMINATION

Termination does not automatically cancel:

– Outstanding invoices
– Completed transactions
– Fulfillment already in progress
– Shipment obligations
– Storage charges
– Return obligations
– Legal or regulatory obligations

Provisions that by their nature should survive termination will continue to
apply, including provisions relating to:

– Payment
– Confidentiality
– Intellectual property
– Privacy
– Disclaimers
– Limitation of liability
– Indemnification
– Dispute provisions

28. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED
“AS IS” AND “AS AVAILABLE.”

SHIPMETREND DISCLAIMS WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN WRITING,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LEGALLY BE
DISCLAIMED.

SHIPMETREND DOES NOT WARRANT THAT:

– THE SERVICES WILL ALWAYS BE UNINTERRUPTED
– ALL THIRD-PARTY SERVICES WILL REMAIN AVAILABLE
– ALL DELIVERY ESTIMATES WILL BE ACHIEVED
– ALL THIRD-PARTY DATA WILL ALWAYS BE ACCURATE OR CURRENT

29. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIPMETREND WILL NOT BE
LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL
DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR
DATA, ARISING OUT OF OR RELATING TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIPMETREND’S AGGREGATE
LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT
PAID TO SHIPMETREND BY THE APPLICABLE CUSTOMER FOR THE SERVICES GIVING RISE TO
THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN THOSE
JURISDICTIONS, THE LIMITATIONS ABOVE APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED
BY LAW.

30. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold
ShipMeTrend LLC., its officers, employees, contractors, and affiliates harmless
from third-party claims, liabilities, damages, losses, and reasonable costs
arising from:

– Your unlawful use of the Services
– Products you sell or distribute
– Your violation of applicable law
– Your violation of third-party rights
– Information or instructions you provide
– Your material violation of these Terms

This obligation does not apply to the extent a claim results from
ShipMeTrend’s own unlawful conduct.

31. FORCE MAJEURE

ShipMeTrend will not be responsible for delay or failure caused by events
outside its reasonable control, including:

– Natural disasters
– Severe weather
– Fire
– War
– Terrorism
– Civil unrest
– Epidemics or pandemics
– Government action
– Customs disruption
– Carrier disruption
– Port closure
– Labor disruption
– Internet or telecommunications failure
– Power failure
– Major third-party infrastructure failure

32. CHANGES TO THE SERVICES OR TERMS

We may update these Terms from time to time.

If changes are material, we may provide notice through the Services, by email,
or by updating this page.

The “Last Updated” date indicates when these Terms were most recently revised.

Continued use of the Services after updated Terms become effective constitutes
acceptance of the revised Terms to the extent permitted by applicable law.

33. GOVERNING LAW

These Terms are governed by the laws of the State of New Mexico, United States,
without regard to conflict-of-laws principles, except where applicable law
requires otherwise.

Any legal proceeding arising from these Terms that is not subject to a separate
written dispute-resolution agreement will be brought in a court of competent
jurisdiction in New Mexico, unless applicable law requires another venue.

34. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any applicable written
agreement, accepted quotation, service plan, order form, or other terms
expressly incorporated by reference, constitute the agreement governing the
applicable Services.

If a specific signed agreement conflicts with these Terms, the specific signed
agreement controls to the extent of the conflict.

35. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining
provisions will remain in effect, and the unenforceable provision will be
interpreted as closely as legally possible to its intended purpose.

36. NO WAIVER

Failure to enforce a provision of these Terms does not waive the right to
enforce that provision or any other provision later.

37. CONTACT

Questions about these Terms may be directed to:

ShipMeTrend LLC.
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States

Email:
info@shipmetrend.com

Website:
https://shipmetrend.com