Support

Need help with ShipMeTrend?

ShipMeTrend provides support for merchants using our ecommerce operations,
fulfillment, logistics, inventory, shipment, tracking, quotation, and related
services.

Existing ShipMeTrend customers can use the Support workspace inside the
ShipMeTrend Client Portal to create and follow support tickets.

You may also contact us by email:

info@shipmetrend.com

How We Can Help

Contact ShipMeTrend for assistance with topics including:

– Account access
– Shopify store connection
– Products and inventory
– Orders and order validation
– Fulfillment preparation
– Shipments and tracking
– Returns and exceptions
– Inbound and outbound requests
– Quotes and quotations
– Billing or transaction questions
– API access
– Webhooks
– Data exports
– Operational questions
– Technical issues

When Contacting Support

To help us investigate your request efficiently, include relevant information
such as:

– Your company or workspace name
– Connected store name
– Order, shipment, quote, or ticket reference where applicable
– A clear description of the issue
– Screenshots where helpful and appropriate

Please do not send passwords, API keys, webhook secrets, authentication tokens,
payment card information, or other credentials through support messages.

Shopify Support

If your request relates to the ShipMeTrend Shopify app, please include:

– Your Shopify store domain
– The feature or workflow involved
– Any relevant order or product reference
– A description of the issue you are experiencing

Do not send Shopify access tokens or other private credentials.

Privacy Requests

For questions about privacy or personal information, please review our Privacy
Policy:

Privacy Policy

Privacy requests may also be submitted to:

info@shipmetrend.com

Terms of Service

Use of ShipMeTrend is subject to our Terms of Service:

Terms of Service

Response Times

We aim to review support requests as promptly as reasonably possible.

Response times may vary depending on the priority, complexity, service
availability, business hours, and operational conditions associated with the
request.

Unless separately agreed in writing, this page does not create a specific
service-level or guaranteed response-time commitment.

Contact ShipMeTrend

ShipMeTrend LLC.
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States

Email:
info@shipmetrend.com

Website:
https://shipmetrend.com