Privacy Policy

Effective Date: September 9, 2026
Last Updated: September 13, 2026

ShipMeTrend LLC. (“ShipMeTrend,” “we,” “us,” or “our”) respects the privacy of merchants, authorized users, customers, and other individuals whose information may be processed through our services.

This Privacy Policy explains how ShipMeTrend collects, uses, stores, discloses, and protects information in connection with the ShipMeTrend website, client portal, Shopify application and integration, fulfillment and logistics services, support services, and related products and services (collectively, the “Services”).

ShipMeTrend LLC.
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States

Email: info@shipmetrend.com
Website: https://shipmetrend.com

1. Information We Collect

We collect and process information that is reasonably necessary to provide, secure, support, and improve the Services.

1.1 Merchant and Account Information

When a merchant or authorized user creates or uses a ShipMeTrend account, we may collect:

Name
Email address
Company or organization name
Account and workspace information
Store information
User role and authorization information
Authentication and session information
Preferences and account settings
Support communications
Files and documents submitted through the Services

1.2 Information Received Through Shopify

When a merchant connects a Shopify store to ShipMeTrend, we may receive and process information made available through Shopify APIs and webhooks that is necessary to provide the features requested by the merchant.

This information may include:

Shopify store information
Products
Product variants
SKUs
Product images
Inventory items and inventory availability
Shopify locations
Orders
Order status and order history
Fulfillment information
Shipment-related information

Where necessary to review, validate, fulfill, ship, track, modify, or otherwise support an order, ShipMeTrend may also process protected customer information associated with that order, including:

Customer or recipient name
Shipping or billing address
Email address
Phone number

ShipMeTrend is designed to request and process only the information reasonably necessary to provide merchant-requested functionality.

1.3 Fulfillment and Operational Information

When merchants use ShipMeTrend’s operational services, we may create or process information relating to:

Fulfillment preparation
Fulfillment orders
Shipments
Tracking events
Returns and exceptions
Inbound shipments
Outbound shipments
Inventory and warehouse activity
Quote requests and quotations
Billing and transaction records
Payment-related operational status
Support tickets and messages
API configuration
Webhook configuration
Export requests
Operational calendar events

1.4 Support Communications

If you contact ShipMeTrend for support, we may process:

Your name and contact information
Ticket subject and category
Messages exchanged with ShipMeTrend
Files or attachments you provide
Information necessary to investigate and resolve your request

1.5 Technical, Security, and Audit Information

We may automatically collect limited technical information when the Services are accessed or used, including:

IP address
Browser and device information
Login and session activity
Access timestamps
Application activity
Security events
Audit records
Error and diagnostic information

This information is used primarily to provide, protect, troubleshoot, and maintain the Services.

2. How We Use Information

We may use information for purposes including:

Creating and maintaining merchant accounts
Authenticating users
Managing authorization and access controls
Connecting Shopify stores
Synchronizing permitted Shopify data
Displaying products and inventory
Reviewing and validating orders
Preparing authorized order changes
Coordinating fulfillment
Managing shipments and tracking
Managing returns, inbound shipments, and outbound shipments
Managing quotes and quotations
Providing operational reporting and analytics
Providing customer and merchant support
Delivering requested notifications
Processing merchant-requested exports
Operating APIs and webhooks
Maintaining security and audit records
Detecting abuse, fraud, or security incidents
Troubleshooting technical problems
Complying with legal, regulatory, contractual, accounting, and compliance obligations

We do not use Shopify protected customer data for unrelated advertising or marketing purposes.

3. Data Minimization

ShipMeTrend seeks to collect and process only the personal information necessary to provide the applicable functionality or service.

Access to personal information is restricted according to legitimate business need, user role, authorization, and applicable technical controls.

We do not request Shopify permissions solely for unrelated data collection, advertising, or resale of data.

4. How We Disclose Information

ShipMeTrend does not sell personal information.

We may disclose information in the following circumstances.

4.1 Service Providers

We may use service providers that assist with operating the Services, including providers of:

Cloud hosting
Databases
Data storage
Security services
Email delivery
Monitoring and infrastructure services
Technical support services

These providers may process information only as necessary to provide services to ShipMeTrend and subject to applicable confidentiality, security, and contractual protections.

4.2 Fulfillment and Logistics Services

When a merchant instructs ShipMeTrend to provide fulfillment, shipment, warehouse, or logistics-related services, we may provide the information reasonably necessary to authorized personnel or service providers involved in performing those services.

This may include recipient and shipment information where required to complete a merchant-requested fulfillment or delivery.

ShipMeTrend does not authorize such information to be used for unrelated marketing purposes.

4.3 Legal Requirements and Protection

We may disclose information when reasonably necessary to:

Comply with applicable law or regulation
Respond to valid legal process
Protect the rights, security, and property of ShipMeTrend, merchants, customers, or others
Investigate suspected fraud, abuse, or security incidents
Enforce applicable agreements

4.4 Business Transactions

If ShipMeTrend is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5. Shopify Protected Customer Data

Certain Shopify resources may contain personal information relating to a merchant’s customers.

Depending on the functionality used by a merchant, ShipMeTrend may need access to protected customer information, including:

Name
Address
Email address
Phone number

We use this information only where reasonably necessary for merchant-requested operational activities, such as:

Reviewing an order
Validating fulfillment information
Preparing an authorized order update
Coordinating fulfillment
Preparing shipment information
Tracking fulfillment or shipment activity
Resolving a support or operational issue

ShipMeTrend applies data-minimization, access-control, security, and retention practices to protected customer information.

6. Shopify Privacy and Compliance Requests

ShipMeTrend supports Shopify’s mandatory privacy and compliance processes.

When ShipMeTrend receives a valid and authenticated Shopify privacy request, we process the request according to applicable Shopify requirements and applicable law.

These requests may include:

Customer data requests
Customer data deletion requests
Shop data deletion requests

ShipMeTrend verifies applicable Shopify webhook authentication before processing compliance requests.

6.1 Customer Data Requests

Authenticated Shopify customer-data requests are handled within 30 days of receipt.

Where ShipMeTrend holds responsive customer or order information, the relevant information may be prepared as a private disclosure for the applicable merchant.

The disclosure is made available to an authorized store owner through an authenticated ShipMeTrend Portal download or, where necessary, through another approved secure delivery method.

Privacy disclosure downloads are available for a limited period of 7 days.

Disclosure files and encrypted request-identification material associated with a completed request are deleted no later than 30 days after completion, while limited non-personal compliance and audit information may be retained to document that the request was handled.

ShipMeTrend does not include unrelated merchant information, supplier information, internal costs, internal margins, staff-only notes, credentials, or security information in customer-data disclosures.

6.2 Customer Redaction Requests

When Shopify sends a valid customer redaction request, ShipMeTrend deletes or deidentifies personal information associated with the identified customer or applicable orders where required and where no overriding legal obligation requires retention.

This may include, where applicable:

Customer or recipient contact information
Shipping and billing addresses
Recipient-change history
Customer-linked fulfillment information
Shipment and tracking information
Return or exception information
Customer-linked support information
Related private attachments containing responsive personal information

ShipMeTrend seeks to preserve only non-personal operational, commercial, accounting, or compliance records where those records remain necessary for a legitimate purpose.

6.3 Shop Redaction Requests

When Shopify sends a valid shop redaction request, ShipMeTrend removes or deidentifies Shopify-derived personal information associated with the applicable store.

Shop redaction may also include removal of:

Shopify access credentials
Shopify sessions
Pairing information
Identifying installation information
Store-specific customer information
Customer-linked private disclosure material

The independent ShipMeTrend merchant account or Client organization may remain where it exists separately from the Shopify installation.

Non-personal operational, commercial, financial, security, or compliance records may be retained where necessary and lawful.

6.4 App Uninstallation

When a merchant uninstalls the Shopify application, ShipMeTrend removes or disables applicable Shopify access credentials and connection data in accordance with the Services’ security and compliance processes.

Information may be retained where necessary to satisfy an applicable legal, regulatory, accounting, contractual, security, fraud-prevention, dispute-resolution, or other lawful obligation.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide the Services
Maintain merchant-requested operational records
Complete fulfillment and logistics activities
Process returns, claims, or exceptions
Maintain transaction and accounting records
Resolve support requests and disputes
Protect the security and integrity of the Services
Maintain appropriate audit records
Meet legal, tax, contractual, regulatory, or compliance obligations

When personal information is no longer reasonably necessary for these purposes, ShipMeTrend deletes, deidentifies, anonymizes, aggregates, or otherwise securely disposes of it in accordance with applicable procedures.

7.1 Short-Lived Files and Exports

Certain generated files are intentionally short-lived.

Client export downloads are available for approximately 24 hours. After expiration, the associated stored export file is scheduled for physical deletion from ShipMeTrend’s private storage.

Shopify privacy disclosure downloads are available for 7 days.

Completed Shopify privacy disclosure files and encrypted request-identification material are deleted no later than 30 days after completion.

Limited non-personal audit or lifecycle information may be retained after file deletion to document operational and compliance activity.

7.2 Legally Required Retention

In some cases, ShipMeTrend may be required or permitted to retain certain records for accounting, tax, contractual, fraud-prevention, security, dispute-resolution, regulatory, or other lawful purposes.

Where personal information must be retained for such a purpose, access is restricted and the information is minimized or deidentified where reasonably possible.

The existence of a historical operational or commercial record does not necessarily require ShipMeTrend to retain unnecessary personal information associated with that record.

7.3 Backups and Disaster Recovery

Residual copies of information may remain temporarily in encrypted backups or disaster-recovery systems until those copies expire through normal backup lifecycle processes.

Where appropriate, deletion and deidentification actions are reapplied following restoration from backup so that restored systems do not intentionally reintroduce personal information that was previously removed.

8. Data Security

ShipMeTrend uses administrative, organizational, and technical safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the system and information involved, these safeguards may include:

Authentication controls
Role-based authorization
Tenant isolation
Restricted administrative access
Encryption for sensitive credentials and privacy-request information
Encryption in transit
Restricted private storage
Time-limited authenticated downloads
Audit logging
Security monitoring
Access reviews
Secure software development practices
Malware scanning for supported uploaded files

No system or method of transmission can guarantee absolute security. However, ShipMeTrend works to maintain safeguards appropriate to the nature and sensitivity of the information processed.

9. International Data Processing

ShipMeTrend and its service providers may process information in the United States and other countries in which ShipMeTrend or its service providers operate.

These countries may have data protection laws that differ from those of your country.

Where required by applicable law, ShipMeTrend takes appropriate measures relating to international transfers of personal information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to personal information, which may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Obtain information about how personal information is used
Exercise other rights available under applicable privacy law

To submit a privacy request, contact:

info@shipmetrend.com

If your request concerns information that a Shopify merchant controls, you may need to contact that merchant directly.

Where appropriate and legally required, ShipMeTrend assists merchants in responding to valid privacy requests.

11. Merchant Responsibilities

Merchants using ShipMeTrend are responsible for ensuring that their use of the Services complies with applicable laws and that they have appropriate authority to provide or make personal information available for processing.

Merchants are also responsible for providing appropriate privacy notices to their customers where required by applicable law.

12. Children

ShipMeTrend is a business-to-business service and is not intended for use by children.

We do not knowingly offer ShipMeTrend accounts to children or intentionally collect personal information directly from children through account registration.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to the Services
Changes to data practices
Changes to legal or regulatory requirements
Security or compliance improvements

When we update this Privacy Policy, we will publish the revised version on this page and update the “Last Updated” date above.

14. Contact Us

If you have questions about this Privacy Policy, ShipMeTrend’s privacy practices, or a privacy request, contact: